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Perfect Apology Tool Kit

Apology Letter: Hotel Guest


Subject: Apology for the [Inconvenience, Disturbance, Aggravation ] During Your Recent Stay at our Hotel

Dear [Guest's Name],

I hope this letter/email finds you well. I would like to extend my sincere apologies for the inconvenience you experienced during your recent stay at [Hotel Name]. We deeply regret that your expectations were not met, and we take full responsibility for any shortcomings.

Please accept our apologies for the following issues:

[Specific Issue 1]: [Briefly describe the problem, e.g. noisy neighbors, room cleanliness, plumbing issue, etc.]
[Specific Issue 2]: [Add another issue if applicable, and more if necessary.]

Rest assured that we are committed to promptly addressing these issues to prevent recurrence.

To make amends, we would like to offer the following:

[Compensation or Solution 1]: [Specify what you’re offering, e.g., a complimentary night, room upgrade, etc.]
[Compensation or Solution 2]: [Add another if needed.]

Once again, we apologize for any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our services.

If there’s anything else we can do to make your future stays at our hotel more pleasant, please don’t hesitate to reach out to us directly at [Hotel Contact Information].

Thank you for choosing [Hotel Name], and we hope to have the opportunity to welcome you back soon.

Sincerely,

[Your Name]
[Your Title]
[Hotel Name]
[Contact Information]


Poor service can significantly damage a hotel's reputation both off- and online, especially through social media where the reach goes far beyond a guest's immediate circle.

If your guest apology letter is about inadequate service then take a look at our template letter for bad service ⇗ on our main site. It specifically deals with issues of poor service.

Or, return to the Full Repository of Apology Letters in our Tool Kit.